Sparking Hong Kong Innovation Through Strategic IT Outsourcing
Case Background
Organization A is a non-profit organization focused on supporting technology and innovation. They operate a large research campus that houses advanced facilities, equipment, and resources to enable innovation companies to conduct R&D activities.
Organization A is embarking on an initiative to optimize operations and enhance services. They aim to identify a strategic partner to take over management of their internal IT systems and support services. This will allow their internal IT team to allocate resources to focus on higher value technical activities aligned with their core mission
Project Size
HK$10 Mil to HK$40Mil
Goals of the IT Outsourcing Initiative
- Improving reliability and performance of IT services used by internal staff and campus tenants
- Introducing new technologies and capabilities to stay update with industry trends
- Establishing robust IT operations, maintenance, and support procedures
- Embedding security best practices into network infrastructure and systems
- Enabling rapid deployment of IT services to support business requirements
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Reducing overhead costs associated with internal IT operations and staffing The ideal partner should have profound experience managing IT environments for research-oriented organizations.
They will bring expertise in integrating advanced technologies with core computing systems and networks. They will also demonstrate capabilities for recruiting and retaining high-caliber IT talent.
Business Benefits Delivered
- Cost savings from retiring expensive legacy systems and right-sizing staffing models.
- Access to enterprise-grade security, networking and cloud capabilities from the provider.
- Time savings for internal IT staff by offloading operational fire-fighting to the provider.
- Closer alignment between IT services and business goals.
- Built-in expertise, skills training and career growth opportunities for retained IT staff.
- Risk mitigation during periods of high demand, staff shortages or critical technology migrations.
Why HKBNES?
20+ years managing complex IT environments
20+ years managing complex IT environments for research and scientific organizations.
Industry-leading partnerships
Industry-leading partnerships and deployment expertise around Microsoft and global technology providers.
Certified expertise
Certified expertise across on-premise and cloud platforms, including networking, security, collaboration tools, identity management, and more.
Robust talent development program
Robust talent development program including training, certification sponsorship and clearly defined career ladders.
24x7 follow-the-sun service desk
24x7 follow-the-sun service desk with advanced troubleshooting capabilities.
Proprietary tools and methods
Proprietary tools and methods for quickly onboarding new clients.
Contact our experts today to schedule a consultation
Our team has a proven track record of transforming IT operations for organizations like yours. We provide cutting-edge infrastructure, tools, and support tailored to the unique needs of the innovation sector. This liberates your staff to focus on high-value, mission-driven work that rapidly moves you forward.
