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Phishing Alert

Be extra alert to phishing emails or text messages, as they may contain fake hyperlinks or fraudulent emails intended to deceive you into clicking and disclosing personal information. We strongly recommend that you carefully verify the authenticity and accuracy of the message content, including the account name, account number, subscribed services and HKBNES contact information provided. If you are in doubt, please do not reply, click on any links, download attachments, or disclose your personal information on uncertain websites. For inquiries, please contact the HKBN Enterprise Solutions Customer Service hotline at 128-180 or email corpinfo@hkbnes.net for assistance.

Contact Centre

Elevate your customer-centric business strategy and call center operations with an intelligent edge. Our sophisticated suite of solutions, including automated IVR, advanced speech processing technology, and AI-enabled virtual assistants, is anchored in our extensive telephony expertise. These tools streamline customer engagement, enhance responsiveness, ensure compliance, and unlock valuable insights to drive your business forward.

Respond Faster with Interactive Voice Response (IVR)

Enhance customer interactions with our IVR solutions. Leveraging our extensive experience in call center telephony architecture, we enable seamless automatic interactions that avoid the frustration of lengthy menu options, ensuring your customers aren’t kept waiting.

Smarter Compliance

Enhance your compliance measures with our advanced voice recording solutions. Utilizing cutting-edge speech processing technology, we capture, index, and archive all calls, simplifying the retrieval of customer interactions to meet stringent regulatory compliance standards.

Turn Virtual Assistance into Reality

Transform your customer experience into a competitive advantage with our sophisticated automation and artificial intelligence. Our proven expertise in deploying chatbots significantly enhances customer engagement, making every interaction more effective and efficient.

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