Code of Practice on Person to Person Marketing Calls
HKBNES supports the COP and will use its reasonable endeavors when complying with the COP. For details of the COP, please click here.
Code of Practice for Telecommunications Service Contracts
HKBNES will use its reasonable endeavours to follow the COP which aims to enhance the satisfaction of residential customers in procuring telecommunications services. For details of the COP, click here.
Customer Complaint Settlement Scheme
HKBNES supports the CCSS which is a mediation scheme that aims to resolve billing disputes in deadlock between residential customers and their telecommunications service providers. The mediation service is provided by an independent service centre set up under the Communications Association of Hong Kong. For further information on CCSS, please call 21809521 or visit CCSS website at http://ccss.cahk.hk.