Download & FAQ

一般需時7-10個工作天不等。

公平使用政策是指當月費計劃的數據用量於該賬單月份達至指定水平，我們會於上網速度或使用網絡之優先次序上作出調整，目的在於維持網絡的穩定性。

客戶可以用手機撥打*#123#查詢本地通話及數據用量。另外亦可選擇登入「我的戶口」或My Account App，於「流動通訊服務台」內查閱您的用量紀錄，包括本地以及國際/漫遊通話分鐘、數據及短訊用量（請注意：用量紀錄可能稍有延遲）。

這需視乎不同服務計劃的條款細則而定。但即使指定的月費計劃內的數據可用作網絡共享，這亦都會受限於手機/裝置的功能規格。

對不起，我們現時暫只支援以閣下的手機撥打138收聽留言。

客戶只要以手機撥打*131*138# (回港Call) 便可於漫遊期間收聽留言，收費為漫遊時以回港Call撥打回港之收費。

唔好意思，我們現時暫未支援留言信箱密碼功能。

有的，請致電客戶服務熱線128-180替閣下進行設定。

不需要，閣下可於手機自行解除相關設定。

計劃是以漫遊當地的首都時間計算，由00:00 – 23:59為一日。

本公司於3G/4G 網絡都有服務，而實際的速度受當時網絡情況而提供服務。該速度已可供你流暢地瀏覽不同網頁及使用各類型的APPs，請你留意實際數據傳輸及連線速度會受不同因素影響，包括身處地點，網絡流量狀態、週遭環境、手機硬件及軟件等等。

只要客人能夠提供轉台所須的正確資料，例如儲值卡SIM卡號碼，同時儲值卡於轉台時需處於有效的狀態，則可申請轉台。

當對方接聽後先會開始收費；如果電話接通後但無人接聽，你不會被收取費用。但如果對方將電話轉駁到任何話音答錄系統，令你的來電被接駁到自動話音廣播，本公司就會向你收取費用。

請查看以下資料了解更多:

• 一般需時9-12個工作天不等。

• 適用於香港 ,中國，澳門和台灣。

• 客戶可以登入「我的戶口」，於「流動通訊服務」內查閱您的用量紀錄，包括本地以及國際/漫遊通話分鐘、數據及短訊用量（請注意：用量紀錄可能稍有延遲）。

• 對不起，目前暫時未支援客戶透過短訊(USSD code)查詢已使用的數據用量及通話記錄，但閣下仍可透過My Account（我的戶口）查詢個別流動電話號碼之24小時前已使用之本地數據攜用量及通話記錄。

• 這需視乎不同服務計劃的條款細則而定。但即使指定的月費計劃內的數據可用作網絡共享，這亦都會受限於手機/裝置的功能規格。

• 對不起，我們現時暫只支援以閣下的手機撥打218收聽留言。

• 計劃是以香港時間計算，由00:00 – 23:59為一日。

• 本公司於3G/4G 網絡都有服務，而實際的速度受當時網絡情況而提供服務。該速度已可供你流暢地瀏覽不同網頁及使用各類型的APPs，請你留意實際數據傳輸及連線速度會受不同因素影響，包括身處地點，網絡流量狀態、週遭環境、手機硬件及軟件等等。

• 只要客人能夠提供轉台所須的正確資料，例如儲值卡SIM卡號碼，同時儲值卡於轉台時需處於有效的狀態，則可申請轉台。

• 當對方接聽後先會開始收費；如果電話接通後但無人接聽，你不會被收取費用。但如果對方將電話轉駁到任何話音答錄系統，令你的來電被接駁到自動話音廣播，本公司就會向你收取費用。

• 請查看以下資料了解更多:

• Infinite Backup – Desktop Plan is a total data backup solution for SME and home office users to backup mission critical data from desktop and laptop computers via cloud storage to prevent data loss due to virus, ransomware, hardware failure, human error, theft, or any other disasters.
  If you require backup servers or applications like Windows Server, Exchange, MS SQL, etc., please subscribe Infinite Backup – Enterprise Plan instead.

• No, only the device in which the backup agent has been installed will be protected. If you wish to protect more than 1 device, you will need to subscribe to additional agents & backup storage.

• Yes, Infinite Backup leverages Microsoft Volume Shadow Copy Technology to back up opened files

• No, as data recovery is free, you will not be charged for the download traffic.

• The minimum length of self-defined encryption key is 8 characters.

• The key used to encrypt backup data is stored in the protected device only. HKBN does not maintain a copy in the Cloud and has no access rights to the key. Backup data is irrecoverable with the loss of encryption key and HKBN cannot help with recovery of backup data.

• This set of user name and password is required to facilitate login from your local desktop or laptop.

• You will need to establish a set of login name and password for your device before adding Backup Set.

• Under the retention policy, copy of updated files will be kept for 7 days by default. Users can extend the retention period to meet their needs.

• The deleted file will not be found in the next backup version but it is still kept in the previous versions (within retention period). Users can restore the file from previous versions when needed.

• All backed up data is compressed and encrypted before being transferred. The size should be smaller.

• We recommend scheduling to perform backup every day, during non-business hours.

• Case 1: New subscription
  • • – reduce the backup size by deleting duplicate copies of files, unwanted files in the local device, or upgrade backup storage
• Case 2: Exceed backup quota after a certain period of time
  • • – free up backup space by deleting older versions of backup data in the Cloud, or
    • – shorten the retention period to keep minimum versions of backup data in the Cloud, or upgrade backup storage

• Yes, you can restore files to another device by transferring the ownership of backup agent from the existing device to the new device.

• Microsoft Windows Vista/7/8/8.1/10 or above
• Mac OS X 10.7.3 or above

• Memory: 2GB (minimum); 4GB (recommended)
• Disk Space: 500MB (minimum)

• It depends on the size of the data to be backed up. After the first backup, only backup new files and updated files are backed up. While this would take less time to complete, it still affect your backup schedule.

• Yes, backup data is encrypted in the protected device using 256-bit AES algorithm (by default) and sent over a secure SSL link (in transit). The backup data stored in the Cloud remains encrypted (at rest).

You must have a working Hong Kong local mobile phone number that can receive and make calls and has access to the Internet via mobile data network (data network is required for initiating outbound calls, retrieving call history and changing call settings). You must also provide a valid Hong Kong address for emergency registration and email address for receiving the Service Confirmation email and voicemails.

Yes, No physical installation of telephone lines are needed.

Please go to MobileOffice Plus User Portal https://www.hkbninfi.net/moplus and log in. Please select “Change User Password”, “Change Voice Mail Password” or “Change Email Address for Voicemail”.

You must ask Staff A to UNINSTALL the MobileOffice Plus on his/her device and change the login password at MobileOffice Plus User Portal https://www.hkbninfi.net/moplus and use new password to log in on Staff B’s device.

Internet Call Mode consumes a little more battery when it is running in the background of iPhone, so it is highly recommended to use Mobile Call Mode for daily use unless you want to use VoIP calls (Internet calling).

Mobile Call Mode consumes very little energy when it runs in the background.

The table below provides the data usage estimation for reference only.

The devices listed below are not supported by MobileOffice Plus at this stage:

You need to turn ON Answer confirmation in the Call Settings > Mobility > Answer Confirmation to distinguish whether an incoming call is from your mobile network or fixed line network (your office phone number). When you answer an incoming call from your fixed line telephone number, you will hear an announcement asking you to press any key to confirm answering the call. When the incoming call is not from your fixed line telephone number, you will NOT hear such an announcement.

The “Call Transfer” option must be enabled if you wish to initiate a 3-way conference call. Please note when “Call Transfer” option is enabled, Call Waiting feature of your office phone number will be disabled.

“Play Ring Reminder” option is only available for Infinite Voice users but not available to MobileOffice Plus users.

BCP stands for Business Continuity Plan. If you have turned OFF the Mobility, the incoming call to your office phone number will follow the Call Forwarding (BCP) rule. The default destination is forwarded to your voicemail.

It may be due to the “Number of Rings” in “Call Forward – No Answer” being larger than your mobile phone operator’s value. That means your mobile phone operator’s voicemail is taking the unanswered call before MobileOffice Plus. If you wish to forward calls to your office phone number’s voicemail, we recommend that you try setting a smaller value of “Number of Rings” or enable “Answer Confirmation”. Please check your mobile phone operator about their number of ring values as different mobile operators have different values.

For both iPhone and Android smartphone versions, and under both Internet Call Mode or Mobile Call Mode, you will still be able to receive incoming calls to your office phone number with the App.

*Please note that if you close MobileOffice Plus from iPhone’s multitasking (double-click the Home button) or Android’s recent App list (click the Overview button) under Internet Call Mode, you would not be able to receive calls to your office number until you open the MobileOffice Plus and log in again.

For Android user
Android OS 4 or later that conforms to the following requirements:

• Dual-core CPU (or higher)
• 1 GB RAM (or higher)
• ARMv7 instruction set
• Minimum screen resolution 320 x 480

For Android user (Android OS 6.0 or above ONLY)
Go to Settings > Privacy and Safety > App Permissions > Contacts, look for “MobileOffice Plus” and disable.

Please note that you must ALLOW (1) make and manage phone calls and (3) record audio in order to make and receive calls via MobileOffice Plus. If you would like to browse your local contacts within MobileOffice Plus, please ALLOW (2) access to your contacts. Summary:

• IDD 0030 is an international direct dial service of HKBN.

• User can first dial 0030 and then press the country code, area code and local telephone number (no area code is required for dialing mobile phone number). If using fixed line telephone/fax, press [#] and if using mobile, press either [OK] or [Call].

• The IDD 0030 service will be activated within 2 days upon successful registration. A confirmation letter will also be sent to customer starting the effective date.

• If you are not using IDD 0030 Service and did not dial any telephone number through IDD 0030, we will not apply any charges to you. However, if you decide to cancel the service, please call Customer Service Hotline at 128 180.

• You can call Customer Service Hotline at 128 180.

• All fixed-line telephone/mobile phones can register and use IDD 0030 Service. In other words, any telephone number that starts with 2, 3, 5, 6, and 9 can use IDD 0030 Service.

• Local fixed line number can be defined as local home in overseas or company telephone.

• You can call your dedicated account manager or Customer Service Hotline 128 180 to get the request form.

• You can login to MyAccount to view the service details of IDD0030, charge details of making international call to different regions and your IDD usage.