Account Services

Payment Methods

By Mail

Please mail a crossed cheque payable to “HKBN” or “HKBN Enterprise Solutions Limited” with the payment slip to GPO Box 413 Hong Kong.

Please write your HKBN Account Number at the back of the cheque and be sure to allow at least 5 working days to process your payment. Post-dated cheque will not be accepted and no receipt will be issued.

In Person

Payment can be made by AlipayHK, WeChat Pay, Octopus and FPS via self-service payment kiosk. Please print and bring along your statement accordingly.

By Autopay/ Credit Card

For customers designated with a 9-digit and 13-digit Account Number

In general, direct debit will be made before the Payment Due Date through your autopay/ credit card account. If the Payment Due Date is Saturday, Sunday or a public holiday, the repayment will be made on the day before or following the payment period.

For enquiry, please call our Customer Service Hotline 128180.

Payment by Phone Service (PPS)

Please allow 3 working days for your payment to be processed by PPS.

Through Internet: PPS website: www.ppshk.com. For details, please call PPS Hotline: 900 00 222 329 (English).

By Phone: You can settle your bill 24 hours a day via a touch-tone phone or via Internet after registering with PPS Terminal. Simply dial “18011” to register your bill, then dial “18031” and follow the instructions, key in:

For customers designated with a 9-digit Account Number

Merchant code: “9231” (HKBN)
Bill Type code: “01 – Business IDD”; “02 – Business Telecom”; “03 – Home Service”

For customers designated with a 13-digit Account Number

Merchant code: “72” (HKBN Enterprise Solutions Ltd)
Bill Type code: “01 – Telecom Service”

Through Convenience Store or Supermarket

Pay by cash (HK$) at the following convenience stores or supermarkets by presenting the printed statement. The maximum payment amount is HK$5,000. Please retain the payment receipt for verification. Please allow around 2 to 3 working days for your payment to process. A handling fee of HK$5 per transaction will be charged by HKBN in your next statement.

For customers designated with a 9-digit Account Number

7-Eleven Convenience Store, Circle K Convenience Store, VanGO Convenience Store, CR Vanguard or U Select

For customers designated with a 13-digit Account Number

7-Eleven Convenience Store, Circle K Convenience Store, VanGO Convenience Store, CR Vanguard or U Select (the printed statement must be issued on or after 1 Dec, 2016)

Credit Card Instant Payment Portal

You can settle your service charge via “HKBN Credit card Instant Payment Portal”. To pay via this portal, please allow around 1 working days for your payment transaction to process. Please record the reference number for proof of payment. ( Only applicable for FTNS and Mobile services customers designated with a 9-digit Account Number)

Cheque Deposit Machine

You can settle payment via Cheque Deposit Machine at Bank of China (Hong Kong) with a crossed cheque made payable to “HKBN”. When the payment transaction is complete, you may obtain a customer advice with the cheque image included.

Please allow at least 3 working days for your payment to process. To find BOCHK branch locations with Cheque Deposit Machines, please click here to check branch Services.

Please refer to backside of statement to check payee’s name.

For customers designated with a 9-digit Account Number

Merchant name: “HKBN“
Bill Type code: “01 – Business IDD”; “02 – Business Telecom”; “03 – Home Service”

For customers designated with a 9-digit Account Number

Merchant name: “HKBN Enterprise Solutions Limited“
Bill Type code: “01 – Business Telecom”

Remarks: For the 13-digit account under “HKBN”, please select merchant name: “HKBN” and bill type: “05 – Telecom Service”

Faster Payment System (FPS)

To use FPS for payments login to your mobile banking or internet banking app and follow the FPS instructions to link up your bank account. Once set, make payments by using your mobile banking app’s built-in scanner to scan the unique FPS QR code displayed on your HKBN monthly bill statement. For details of supporting banks, please visit https://fps.hkicl.com.hk/.

AlipayHK/ WeChat Pay

Please go to “Bill Payment” in AlipayHK App or “Telecom Payment” in WeChat Pay App. Once your HKBN account number has been paired successfully with the App, you can settle bills using either AlipayHK or WeChat Pay.

For details of supporting organization, please visit:
http://www.alipayhk.com/en/billpayment/ (Alipay HK)
https://pay.wechat.com/ (WeChat Pay)

By Mail

Mail a crossed cheque along with the payment slip to P.O. Box 9988 General Post Office, Hong Kong. Please allow at least 5 working days for your payment to process. Post-dated cheque will not be accepted and no receipt will be issued.

Cheque payable to: “HKBN Enterprise Solutions HK Limited”
At the back of the cheque: Please write down HKBNES Account Number

By Autopay/ Credit Card

For enquiry, please call our Customer Service Hotline 128180.

Payment by Phone Service (PPS)

Please allow 3 working days for your payment to be processed by PPS.

Through Internet: PPS website: www.ppshk.com. For details, please call PPS Hotline: 900 00 222 329 (English).

PPS (Merchant Code 66)

PPS by Phone : 18031
PPS by Internet : www.ppshk.com
PPS Hotline : 900 00 222 329 (English)

Through Convenience Store or Supermarket

7-Eleven Convenience Store, Circle K Convenience Store, VanGO Convenience Store, CR Vanguard or U Select

Cheque Deposit Machine

You can settle payment via Cheque Deposit Machine at Bank of (Hong Kong) with a crossed cheque made payable to “HKBN Enterprise Solutions HK Limited”. When the payment transaction is complete, you may obtain a customer advice with the cheque image included. Please allow at least 3 working days for your payment to process. To find BOCHK branch locations with Cheque Deposit Machines, please click here to check branch locator.

Merchant name: “HKBN Enterprise Solutions”
Bill Type code: “01- Business Telecom”

Faster Payment System (FPS)

Tariffs

Starting 1 Oct 2023, an administrative fee of HK$50 will be charged for each statement delivered by post. The following tariff notices were published by HKBNES pursuant to its Unified Carrier License.

Payment Methods

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Tariffs

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