*Terms and Conditions

1. The relevant services, service plans and offer are subject to relevant terms and conditions. For details, please refer to the HKBNES service registration form or contact your account manager.
2. The provision of each of the service and equipment (if any) by HKBN Enterprise Solutions Limited (“HKBNES”) is governed by the General Terms and Conditions of HKBNES (please visit:https://hkbnes.com/support/pdf-tnc/T_C_Eng.pdf), the Special Terms and Conditions of Mobile Services for Corporate Subscriber of HKBN (please visit:http://www.hkbnes.net/tnc/MS_Eng.pdf), relevant special terms and conditions and other terms and conditions as set out herein. The Subscriber is deemed to have accepted all applicable terms and conditions and the relevant tariffs when applying for the above services.
3. Subscriber is responsible for paying all charges or fees incurred from using the mobile service, including but not limited to SMS, roaming charges, and/or other charges from value-added services and pay-as-you-go services.
4. Subscriber who has successfully ported-in numbers to HKBNES can enjoy the $18 monthly administration fee waiver and monthly fee waiver at the 13th month of the Minimum Commitment Period. This $18 monthly administration fee waiver is only applicable within the Minimum Commitment Period of this Mobile Services Plan and when this Mobile Services Plan is still in service. 5G network is required to be used with compatible designated models of mobile devices. This Mobile Services Plan is not applicable to 2G phones/connected devices or any phones/connected devices which have manually opted for 2G network. Actual data transmission speed that Subscribers experience may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise. The network is supported by CMHK.
5. Subscriber must complete verification of the registered address upon service activation. If fails to complete such verification, the Mobile Services shall not be activated.
6. At service registration, Subscriber can select a service start date, whereas the service in the Mobile Services Plan will be activated on the selected date, subjected to service provisioning lead time and successful porting for port-in cases. However, the service activation date must be within 180 days of service registration. Subscriber must confirm his/her selection of the service activation day before its occurrence. Once Subscriber confirms this day with HKBNES, the Contract Period will commence starting from the service activation day. Subscriber understands that he/she will not be able to use the Mobile Services during the period between successful redemption of his/her SIM card and his/her service activation day.
7. Premiums (if applicable) are available while stocks last. HKBNES reserves the right to replace the premium with products of the same kind. In case of any dispute arising from the premium offer, the decision of HKBNES shall be final. The premium cannot be redeemed for cash and is not transferable. No refund will be made once the premium is redeemed. HKBNES is not the manufacturer/supplier of the premium offered; the ownership of the premium will be transferred to the Subscriber at the point of successful activation of the Mobile Services. Should there be any concerns about premium maintenance or complaints, please contact premium manufacturer/supplier directly and HKBNES will not bear any responsibility arising in conjunction with the use of the premium supplied.
8. Subscriber shall complete registration of SIM card with HKBNES pursuant to the Telecommunications (Registration of SIM Cards) Regulation (Cap. 106AI) in order to activate or continue the use of SIM card service.
9. If there are discrepancies between the Chinese and the English versions of these terms and conditions, the English version shall prevail.
10. HKBNES reserves the right to modify, suspend, cancel or terminate the Service Plan, and / or amend the applicable terms and conditions at any time without prior notice.
11. If there is any dispute, the decision of HKBNES shall be final.