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【Notice of change in operating hours】

Please note that the operating hours of HKBN shops will be adjusted to 11:00 to 17:30 on the 21st, 24th and 31st of December 2025. Thank you for your understanding.

Contact Centre

Elevate your customer-centric business strategy and call center operations with an intelligent edge. Our sophisticated suite of solutions, including automated IVR, advanced speech processing technology, and AI-enabled virtual assistants, is anchored in our extensive telephony expertise. These tools streamline customer engagement, enhance responsiveness, ensure compliance, and unlock valuable insights to drive your business forward.

Respond Faster with Interactive Voice Response (IVR)

Enhance customer interactions with our IVR solutions. Leveraging our extensive experience in call center telephony architecture, we enable seamless automatic interactions that avoid the frustration of lengthy menu options, ensuring your customers aren’t kept waiting.

Smarter Compliance

Enhance your compliance measures with our advanced voice recording solutions. Utilizing cutting-edge speech processing technology, we capture, index, and archive all calls, simplifying the retrieval of customer interactions to meet stringent regulatory compliance standards.

Turn Virtual Assistance into Reality

Transform your customer experience into a competitive advantage with our sophisticated automation and artificial intelligence. Our proven expertise in deploying chatbots significantly enhances customer engagement, making every interaction more effective and efficient.

Related Solutions

Connectivity
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