HKBNES offers a premier managed service, a robust and dependable solution supported by a strong team of technical experts and a proven track record of excellence. Trusted by a broad and diverse array of enterprise customers, our Managed Service provides unparalleled expertise in managing and supporting your technology infrastructure, enabling you to concentrate on your core business objectives.
Infrastructure and Network Management
Utilize our comprehensive solutions designed to manage and maintain your entire IT infrastructure:
- Proactive Network Monitoring
- Network Availability and Change Management
- Server Monitoring
- Storage and Database Management
- Capacity Management
IT Contact Centre Services
Enhance your customer-centric business strategy and call centre operations with our intelligent solutions. Our automated IVR, speech processing technology, and AI-enabled virtual assistant technologies—rooted in our extensive telephony expertise—streamline customer interactions, enhance responsiveness, meet compliance requirements, and provide valuable customer insights:
Faster Response with Interactive Voice Response (IVR)
Our expertise in call centre telephony design allows for seamless customer interaction through IVR, eliminating long menu frustrations.
Real Virtual Assistance
Leverage automation and AI to improve customer engagement significantly, supported by our proven success in chatbot implementation.
Smarter Compliance
Enhance protection with our voice recording solutions that capture, index, and archive all calls, facilitating easy retrieval to meet regulatory compliance.
Our team of highly trained and experienced technicians provide personalized, hands-on assistance at your employees’ workstations, ensuring quick and effective resolution of technical issues to minimize downtime and maximize productivity:
- Hardware and Software Support
- On-Site Technical Assistance
- Flexible Support Plans
- End-user Training and Education
- Device and Asset Management
- Proactive Maintenance and System Optimization
- Scalability and Adaptability
Our comprehensive suite of services caters to all business technology needs, offering 24×7 support from a team of highly skilled professionals. Our Helpdesk acts as a central point of contact to consistently, efficiently, and effectively resolve all tech support requests:
- 24x7 Availability
- Multi-channel Support
- Issue-tracking and Reporting
- Extensive Knowledge Base and Self-service Resources
- Customized Training & Onboarding
- Scalability & Flexibility