All-in-One Cloud Telephony Service
Built for businesses running Cisco voice systems, Cloud Voice S delivers a seamless transition to cloud communications – preserving the familiar user experience while eliminating heavy upfront investment.
With a single business number, employees stay connected across Cisco IP phones, computers and mobile devices – whether in the office, at home, or on the move – driving productivity and collaboration.
Built for the Way Your Teams Work
Simultaneous Ringing &
One-Touch Device Switching
Incoming calls can ring on both desk phones and mobile devices simultaneously, ensuring employees never miss a call. During an active call, users can switch devices with a single touch – enabling true communications continuity.
Mobile Collaboration Apps
With Mobility App S or Presence Communicator S, employees can use their company extension on mobile devices. Even when out of the office, clients and colleagues can reach them via the same number – no confusion, no delays.
Intelligent Call Distribution Groups
Advanced call group technology automatically distributes incoming calls to the right available agents based on predefined rules – supporting sequential, simultaneous, round-robin, and least-busy routing. Ensure every important call is answered promptly, and customer service stays responsive.
Cloud Call Recording
All external inbound and outbound calls can be automatically recorded upon connection, with support for custom voice prompts (MP3 format, up to 10MB) – helping your business meet regulatory and compliance requirements with ease.
Web-Based Management Portal
Users can easily configure call forwarding, simultaneous ringing, speed dial and personal contacts via the web portal. Administrators benefit from a single management interface to control passwords, display names, corporate directories and detailed call reports.
Comprehensive Enterprise
Telephony Features
A fully featured enterprise voice communications solution covering extension dialling, caller ID, multi-party conferencing, call waiting, voicemail and shared lines – meeting every aspect of your organisation’s daily communications needs.
Why Choose Cloud Voice S
A Single, Unified
Business Number
Project a consistent, professional image with a single business number. Wherever your employees are and whatever device they are using, customers can always reach them through one number – strengthening brand trust and customer experience.
Reduce Roaming & International Call Charges
While travelling overseas, employees can use Mobility App S over Wi-Fi to make and receive company extension calls at no additional cost – significantly reducing roaming and international call expenses.
Strengthen Compliance Management
Through the online call recording management portal, your business can easily access and manage call recordings – helping to meet regulatory requirements and mitigate the risk of commercial disputes.
Cisco Enterprise-Grade Standards, Cloud-Simple Deployment
Leverage Cisco multimedia business IP phones and HKBNES’ robust, reliable network and data centre infrastructure – delivering enterprise-grade communications without the burden of hardware maintenance or depreciation costs.
Lower Operating Costs
Scale users and services up or down flexibly as your business demands – with no need to invest in, upgrade or maintain traditional PBX hardware, effectively reducing total operating costs.
Rapid Deployment,
Ready to Use
Built on a native cloud architecture, services can be provisioned and deployed rapidly – helping your business accelerate time-to-value and shorten the go-to-market cycle for products and services.
FAQ
01 Can Cloud Voice S replace a traditional PBX phone system?
Yes. Cloud Voice S delivers enterprise-grade cloud PBX functionality without requiring on-premises PBX equipment. Furthermore, it offers advanced features such as mobility, unified communications, auto attendant, call recording, and flexible scalability to support evolving business needs.
02 What is the difference between Cloud Voice S and Cisco Unified Communications Manager (CUCM)?
Cloud Voice S is a hosted PBX service managed by HKBNES, allowing customers to enjoy enterprise voice services without deploying and maintaining on-premises PBX equipment. Meanwhile, Cisco Unified Communications Manager (CUCM) is the underlying IP-based communications platform that powers the Cloud Voice S service.
03 Is Cloud Voice S a more cost-effective solution than maintaining traditional telephony hardware?
Yes. It eliminates the need for PBX hardware investment and reduces ongoing maintenance costs. In addition, customers can scale their Cloud Voice S subscriptions flexibly as their business grows, allowing them to align costs with actual business requirements.
04 How can organisations with remote and mobile employees stay connected using Cloud Voice S?
Employees can use the Cloud Voice S softphone on PCs and mobile devices, enabling them to stay connected and communicate from anywhere. This facilitates seamless and borderless communication for remote and mobile employees.
