Unified Communications & Collaboration (UC&C) brings together everything your business needs to stay connected and productive – from cloud telephony and video conferencing to instant messaging, file sharing, AI-powered applications, and contact centre capabilities – all in one comprehensive portfolio.
Our UC&C portfolio spans four core solutions – InfiniteConnect, CloudVoice S, Operator Connect, and Yeastar PBX – each designed to address specific business needs. Whether you are looking to enable cross-platform communications, extend your existing Cisco voice environment with cloud calling, upgrade Microsoft Teams into a fully-fledged enterprise telephony system, or enhance customer engagement through an integrated contact centre, HKBNES delivers the tools your workforce needs to stay connected and your business to keep moving forward.
Unified Communications & Collaboration Solutions
Select the Right Fit for Your Business
InfiniteConnect
All-in-One Cloud Communications & Collaboration Platform
Enterprises requiring flexible working environments
Businesses needing cross-platform communications and collaboration
Key Features
- Integrated voice calling, instant messaging, video conferencing, and team collaboration tools
- Powered by Webex intelligent collaboration capabilities
- AI-driven meeting summaries and speech-to-text transcription
- Broad compatibility with Cisco, Poly, and other leading endpoint devices
- Accessible via desktop phones, computers, and mobile devices
Benefits
- Enables seamless collaboration from any location, at any time
- Supports multi-platform environments, without vendor lock-in
- Requires no upfront investment
- Boosts productivity through AI-enhanced workflows
Cloud Voice S
Flexible Cloud Telephony System Services
Enterprises seeking a cost-effective telephony upgrade
Key Features
- Cisco-powered cloud voice services
- Shares a single business number across Cisco/Poly desk phones, computers, and mobile devices
- Voicemail-to-email and mobile office functionality
- Web-based management portal
- Rapid user scaling and flexible configuration
Benefits
- Extends existing Cisco voice investments into the cloud
- Delivers seamless, cross-device communications
- Simplifies day-to-day administration and system maintenance
- Requires no upfront investment
Operator Connect
Microsoft Teams Voice Services
Enterprises already using Microsoft Teams
Enterprises looking to unify their collaboration and voice communications platforms
Key Features
- Makes and receives telephone calls directly within Microsoft Teams
- Streamlined telephone number assignment and management
- AI-powered transcription, call analytics, interaction insights recording, and noise cancellation
- Centralised administration and reporting capabilities
- Rapid deployment with no need for on-premises telephony systems deployment
Benefits
- Transforms Microsoft Teams into a fully-fledged enterprise telephony system
- Fosters seamless collaboration and connectivity across global teams through a consistent Teams experience across all devices
- Simplifies telephony management and operations
- Accelerates deployment timelines whilst reducing system complexity
Yeastar PBX
Integrated Intelligent PBX Communications System
Medium to large enterprises requiring highly customisable call workflows
Businesses seeking to enhance customer interaction and service experiences
Key Features
- Unified communications, collaboration & contact centre capabilities
- AI-driven call handling, routing & summarisation
- On-premise deployment model
- Customisable call flows & business rules
- CRM & enterprise application integration
Benefits
- Enhances customer experience through intelligent engagement tools
- Supports complex operational & business requirements
- Improves operational efficiency with workflow automation
- Provides flexible deployment with full administrative control
Why Upgrade to Unified Communications & Collaboration Solutions
Boost Team Productivity
Empower your workforce with advanced communications and collaboration tools that streamline workflows, accelerate decision-making, and drive productivity across your organisation.
Enable Hybrid Working
Deliver seamless collaboration whether your team is in the office, at home, or on the move – keeping everyone connected and responsive to business demands.
Enhance Customer Experience
Integrate call management with customer data to deliver faster responses, more efficient interactions, and superior service that strengthens customer engagement and loyalty.
Reduce Operating Costs
Lower total cost of ownership, reduce system complexity, and improve IT efficiency with cloud-native, AI-driven communications solutions.
Scalable for Future Growth
Deploy scalable solutions that can accommodate business expansion across users, locations, and capabilities – without major technology overhauls or disruption to day-to-day operations.
Why Choose HKBNES
One-Stop ICT Partner
From network connectivity and cloud telephony to unified communications and managed services, HKBNES delivers fully integrated ICT offerings that simplify vendor management, enhance operational efficiency, and accelerate digital transformation.
Robust & Reliable
Network Foundation
Built on HKBNES’ resilient, high-performance, resilient network infrastructure, our solutions deliver reliable connectivity, exceptional voice quality, and a consistent user experience across locations and devices.
Local Expertise,
End-to-End Support
Backed by a dedicated team of Hong Kong-based specialists – from consultation and deployment to ongoing optimisation and technical support – we walk with you every step of the way, backed by SLA commitments to ensure business continuity.
