Case Background
Kenson Wong, AI-Teaching Officer & Student Focus Group Lead at Learn Smart Education, emphasized, “Keeping pace with the times and prioritizing comprehensive communication can effectively enhance the quality of education.”
Diverging from traditional educational centers, Learn Smart Education is passionate about education and boldly introduces AI-assisted teaching while emphasizing the importance of communication on all fronts. They firmly believe that close connections among students, tutors, center staffs, and parents benefit academic performance and overall operations.
In the past, parents primarily called the center for inquiries or registrations. However, with the gradual increase in branches, there were instances of parents calling the wrong branch, leading to additional time spent redirecting calls. This hindered communication with parents and affected Learn Smart Education’s image.
IT.Simplified’s Internet Phone System, Infinite Voice, integrates communication functions through the cloud, effectively managing communication across multiple locations. Now, customers only need to dial a unified phone number, and the system redirects calls to the appropriate branch. The service also includes a comprehensive self-service management platform, aiding in centralized management of voice communication functions. This makes business communication management more flexible, enhances operational and communication efficiency, and presents a professional corporate image.
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