Microsoft Teams Voice Communications Services
Operator Connect delivers enterprise-grade voice communications for Microsoft Teams – transforming Teams into a fully-fledged business phone system without the need for additional PBX hardware or complex SIP trunk management.
Built for organisations that rely on Microsoft Teams as their core collaboration platform, Operator Connect integrates seamlessly with Microsoft 365, enabling employees to make and receive both internal and external calls directly from the familiar Teams interface – all while keeping collaboration and communications in one unified workspace.
Enterprise Calling and Collaboration, Built into Microsoft Teams
Native Microsoft Teams Voice Integration
Make and receive both internal and external business calls directly from the Microsoft Teams interface – transforming Teams into a unified collaboration hub that brings together instant messaging, video conferencing, enterprise voice communications, and integrated call recording to turn everyday conversations into searchable business insights.
AI-Powered Smart Collaboration
Turn every meeting and conversation into actionable intelligence with AI-powered capabilities that automatically generate summaries, transcripts, action items, and key highlights, while analysing discussions to uncover customer sentiment, identify emerging themes, and surface valuable insights.
Centralised Management via Teams Admin Centre
Provision services, manage phone numbers, assign user permissions and configure calling policies – all from within the Microsoft Teams Admin Centre, while simplifying voice infrastructure through a cloud-native architecture that eliminates the need for Session Border Controllers (SBCs), gateways, and legacy telephony hardware.
Voice Quality Monitoring
With real-time call analytics and detailed reporting, IT teams gain complete visibility into call performance – delivering clear, stable, high-quality voice experiences from internal meetings to international business communications.
Enterprise-Grade Security
Leveraging AudioCodes' industry-leading SBC technology, the solution delivers end-to-end encryption, DoS/DDoS attack protection and intelligent routing – ensuring every call and network transmission is secure, safeguarding your business communications privacy and data.
Why Choose Operator Connect
Rapid Deployment,
Seamless Activation
Built on Microsoft-certified direct API integration architecture, the solution requires no on-premises servers or complex network equipment – significantly streamlining implementation and enabling businesses to go live with minimal IT investment.
Lower IT Management & Infrastructure Costs
By migrating to a cloud communications platform, your business eliminates the need to invest in, lease or maintain traditional PBX systems, server room equipment and physical cabling – reducing total cost of ownership.
Flexible, Pay-as-You-Go Subscription Model
With a per-user subscription model, your business can scale users up or down flexibly based on actual needs – ensuring cost-effective resource allocation that grows with your business.
Enabling Global Hybrid Work
With a single business number, employees stay connected regardless of device or location – empowering teams to collaborate effectively from anywhere and fully supporting modern hybrid working models.
Unmatched Reliability & Performance
The solution connects directly via AudioCodes and Microsoft Azure’s global backbone network, keeping voice traffic off the public internet. Combined with industry-leading SBC technology, it delivers carrier-grade stability, exceptional call quality and enterprise-grade security.
Multimedia Business IP Telephony
Flexible Hardware Selection
Offers a diverse range of multimedia business IP phones from Poly, Cisco, and other leading manufacturers, configurable according to different job functions, working environments, and business needs – enabling organisations to tailor the ideal communications experience.
Ultra-High-Definition Voice Quality
Delivers crystal-clear, high-definition voice quality that surpasses traditional telephony, making conversations more natural and fluid whilst substantially improving communication effectiveness.
