{"id":3,"date":"2024-02-20T15:07:31","date_gmt":"2024-02-20T15:07:31","guid":{"rendered":"http:\/\/www.hkbnes.com\/?page_id=3"},"modified":"2025-06-27T17:47:28","modified_gmt":"2025-06-27T09:47:28","slug":"industry-practice","status":"publish","type":"page","link":"https:\/\/www.hkbnes.com\/web\/industry-practice\/","title":{"rendered":"Industry Practice"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-524a0f5c e-flex e-con-boxed e-con e-parent\" data-id=\"524a0f5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54860e3 elementor-widget elementor-widget-heading\" data-id=\"54860e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Code of Practice on Person to Person Marketing Calls<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c78ed5 elementor-widget elementor-widget-text-editor\" data-id=\"0c78ed5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>HKBNES supports the COP and will use its reasonable endeavors when complying with the COP. For details of the COP, please <a href=\"https:\/\/www.cahk.hk\/storage\/files\/b0901ed8176da47190f4ec3ff06d0442.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"color: #f36f21; text-decoration: underline;\">click here<\/span><\/span><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f6d13a elementor-widget elementor-widget-heading\" data-id=\"7f6d13a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Code of Practice for Telecommunications Service Contracts<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4df3c7e elementor-widget elementor-widget-text-editor\" data-id=\"4df3c7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>HKBNES will use its reasonable endeavours to follow the COP which aims to enhance the satisfaction of residential customers in procuring telecommunications services. For details of the COP, <a href=\"https:\/\/www.cahk.hk\/cop\/en_contracts\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"color: #f36f21; text-decoration: underline;\">click here<\/span><\/span><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70f077f elementor-widget elementor-widget-heading\" data-id=\"70f077f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Customer Complaint Settlement Scheme<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed5d5f6 elementor-widget elementor-widget-text-editor\" data-id=\"ed5d5f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>HKBNES supports the CCSS which is a mediation scheme that aims to resolve billing disputes in deadlock between residential customers and their telecommunications service providers. The mediation service is provided by an independent service centre set up under the Communications Association of Hong Kong. For further information on CCSS, please call 21809521 or visit CCSS website at <a href=\"http:\/\/ccss.cahk.hk\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"color: #f36f21; text-decoration: underline;\">http:\/\/ccss.cahk.hk<\/span><\/span><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c29688 e-flex e-con-boxed e-con e-parent\" data-id=\"0c29688\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-133c26b e-flex e-con-boxed e-con e-child\" data-id=\"133c26b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9555a71 elementor-widget elementor-widget-heading\" data-id=\"9555a71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Get in Touch<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8b1989 elementor-widget elementor-widget-heading\" data-id=\"c8b1989\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">You can get in touch with our experts in several ways<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13840c9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"13840c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.hkbnes.com\/web\/contact-us\/?pid=3\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Code of Practice on Person to Person Marketing Calls HKBNES supports the COP and will use its reasonable endeavors when complying with the COP. For details of the COP, please click here. Code of Practice for Telecommunications Service Contracts HKBNES will use its reasonable endeavours to follow the COP which aims to enhance the satisfaction [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":36156,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"class_list":["post-3","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Industry Practice | HKBN Enterprise Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hkbnes.com\/web\/industry-practice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Industry Practice | HKBN Enterprise Solutions\" \/>\n<meta property=\"og:description\" content=\"Code of Practice on Person to Person Marketing Calls HKBNES supports the COP and will use its reasonable endeavors when complying with the COP. 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