Overview
HKBNES’s premier Managed Service is a powerful and reliable solution backed by our strong team of technical experts and a proven track record of excellence. Trusted by a large and diverse group of enterprise customers, our Managed Service provides unparalleled expertise to manage and support your technology infrastructure, so you can focus on your core business objectives.
How We Can Help
Full Suite of Managed Services
Enterprise-level Competency and Track Record
Serving many large enterprises for decades, monitoring hundreds of servers and supporting thousands of users.
Compliant with Information Technology Infrastructure Library (ITIL) Framework
Expertise Pool
600+ talent pool holding various market-leading certifications.
Advanced Technology and Tools
Integration of ServiceNow® and Nagios®, ServiceNow Omni channel deployment etc.
Team up with HKBNES’s highly skilled IT professionals, who are committed to delivering exceptional results and ensuring the seamless operation of your mission-critical systems. By entrusting your IT operations to a market leader well-regarded for excellence and customer satisfaction, you will be rewarded with peace of mind and increased efficiency! With HKBNES’s dedicated team of experts and streamlined support processes, your mission-critical IT assets are well taken care of, allowing you to focus on your core objectives and drive innovation.
HKBNES’s premier Managed Service encompasses:
01 IT Helpdesk
This robust and comprehensive package of services meets all businesses’ technology-related needs, offering round-the-clock assistance by a team of highly skilled professionals equipped with in-depth knowledge and experience in handling diverse IT issues. Our Helpdesk serves as a center point of contact to resolve all your tech support requests consistently, efficiently and effectively.
- 24×7 Availability: Immediate assistance anytime, ensuring minimal disruption to your business operations.
- Multi-channel Support: Convenient access to tech support, via phone, email and live chat for your employees.
- Issue-tracking and Reporting: Ticketing system for efficient tracking and management of support requests, timely resolution and regular reporting on issue status, resolution timing and performance metrics.
- Rich Knowledge Base and Self-service Resources: Extensive knowledge base, complete with self-service resources like FAQs, guides and troubleshooting tips, empowering your employees to resolve common issues independently.
- Proactive Support and Preventive Maintenance: Keeping your IT systems healthy and stable by identifying potential problems and implementing preventive measures.
- Customized Training and Onboarding: Making sure your employees and new recruits get the most out of your technology investments, and smooth adoption of new tools and software.
- Scalability and Flexibility: Accommodate your business growth and changing needs, enabling you to seamlessly integrate new technologies and adapt to an evolving IT landscape.
02 Deskside Support
Experience our premier support tailored to meet your on-site technology requirements. Our team consists of highly trained and experienced technicians who are adept at addressing a wide range of IT issues. They provide personalized, hands-on assistance right at your employees’ workstations. With their expertise, you can expect quick and effective resolution of technical problems, minimizing downtime and maximizing productivity.
- On-Site Technical Assistance: On-site support, troubleshooting and issue resolution by our expert technicians, giving your employees immediate and personalized tech assistance.
- Hardware and Software Support: Installation, configuration, upgrades and maintenance for hardware and software by our proficient Deskside Support team, ensuring optimal performance of your IT systems.
- Flexible Support Plans: Customizable support plans, including on-demand and scheduled visits, to accommodate the unique requirements and preferences of your business.
- End-User Training and Education: Tailored training and education by our technicians, empowering your employees with the knowledge and skills needed to effectively use and maintain your IT resources.
- Device and Asset Management: Tracking, management and maintenance of your IT assets, such as computers, peripherals and mobile devices, to achieve optimal performance and security.
- Proactive Maintenance and System Optimization: Regular preventive maintenance and system optimization conducted to identify and address potential issues before they escalate, making your IT infrastructure more stable and reliable.
- Scalability and Adaptability: Scaled and adapted services to accommodate your changing needs as your business evolves and expands, enabling seamless integration of new technologies and alignment with your ’organization’s growth.
03 Infrastructure and Network Management
Leverage our extensive solutions designed to manage and maintain the entire IT infrastructure of your organization.
- Proactive Network Monitoring: 24×7 monitoring of your network with the market-leading Nagios® seamlessly integrated with ServiceNow®, maintaining your network’s availability and performance, backed by our proactive monitoring of bandwidth usage, traffic patterns and network devices to identify and resolve any issues before they become critical.
- Network Availability and Change Management: Proactive measures such as redundancy and failover mechanisms implemented to prevent network downtime; change management processes in place to implement changes to the network in a controlled and risk-free manner.
- Server Monitoring: Server health, resource usage and application performance monitored to identify and resolve any issues before they become critical.
- Storage and Database Management: Manage backups, perform regular maintenance and implement disaster recovery and business continuity measures.
- Capacity Management: Monitor resource usage, analyze trends and implement proactive measures to scale IT infrastructure for current and future business needs.
04 Cloud Management
Our range of solutions are devised to help manage your enterprise’s cloud infrastructure, applications and services. Your internal IT resources freed up to focus on more strategic initiatives.
- Full Suite of Cloud Environment Management: Include design, implementation and ongoing management.
- Management of XaaS: Management of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
- Cloud Security Management: Maintain a secure and compliant cloud environment.
- Performance and Availability Management: Optimizing the cloud environment for your business operations.
- Cost Optimization Management: Pay only for the resources you need.
- Complex Cloud Environments Management: Expertise in managing complex cloud environments, giving you peace of mind.
